F.A.Q.

 

SHIPPING POLICY

We offer real time shipping options via USPS, UPS and FedEx which is calculated at checkout. Tracking is provided with every order.

REFUNDS AND RETURNS

Due to the sensitive nature of our products, personal care items cannot be returned. However, we are fully committed to quality customer service and will work with buyers to resolve any issues that should arise.

Hand Poured Candles that have not been used and remain in original packaging may be exchanged for store credit. Contact a customer service rep and we will be glad to assist you.

We package every order with care. Items that arrive damaged due to shipping will be replaced provided we are notified with visual proof within 7 days of receipt of shipment.

 

PRODUCT PACKAGING AND GIFT WRAP

Our Artisan Skincare and Natural Soy Candles are intentionally presented with minimal packaging and wrapping. Not only is this an Eco-friendly option, we would like you to be able to add your own unique style for gifting.

We would be happy to assist you in personalizing your packaging options. You can customize your packing preferences. If you would like another style other than our in stock options, please fill out a custom request form here and we will contact you to confirm your selections.

If you're looking to resell our items with your own brand labeling, please see our wholesale policies and apply for a wholesale account.

HOW DO I PLACE A WHOLESALE ORDER WITH YOUR COMPANY?

If you’re interested in joining our wholesale program, we’ve made the process super simple for you. To submit a request please click here.

 

CARE INSTRUCTIONS

Store unused handmade bar soaps in a dry place. While in use, avoid letting your soap bar rest in water. Choose a soap dish that has a design that elevates the bar and allows for water to drip off of it. Our fresh handmade artisan bar soaps are best used within 1-2 years.

Our oil-based natural body polishes do not contain preservatives. Do not introduce water to your scrub jar. It is always best to use clean, dry hands when using your scrub. Best when used within 6 months from purchase and/or within 1 month from opening.

Fresh Bath Fizzies have the best reaction when used within 3 months. Store in a cool dry place. When ready, draw a hot bath and toss your bath bomb in.